What are the tasks of the quality management representative?
Today, most companies have realized that they need both the competence and the resource of a quality management representative for a smooth-running QMS. At the same time, they still report to top management. Likewise, virtually nothing has changed in the fundamental task of putting the standard requirements into practice.
Among other things, a quality management representative must ensure that:
- The quality management system meets the requirements of the standard
- The company processes are suitable for achieving the intended results
- Top management is regularly informed about the performance of the QMS
- Continuous improvement is ensured within the company
- Failure analyses are carried out and corresponding statistics are compiled
- Employees are trained in all aspects of quality management
- Internal audits are planned and carried out
- Documented information is ensured and monitored
- External certification audits are coordinated and accompanied.
Conclusion - the quality management representative today
The term "quality management representative", as it is used in everyday company life, does not originate from the standard. There, until the version of ISO 9001:2008, there was the "top management representative" who, as a member of the top management, assumed responsibility for the quality management system and had authority to issue directives.
However, when the "top management representative" was abolished in 2015 with the major revision and replaced by the complete top management, the function mostly remained in the company. In particular, quality managers who understood the goals and motives of their managers, identified the need for good service and developed service offerings based on this, are recognized in the company for their usefulness and contributions to results.