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Organizations with a certified management system are obliged to report serious reportable accidents, incidents and serious legal violations to DQS without request and without delay. As an accredited certification body, DQS is obligated to evaluate the report and the possible correlations with the management system and to decide on the further course of action.
Numerous certification systems currently require direct information of the certification body in case of a product recall. This is already contractually stipulated in the Special Conditions for the Assessment of Management System Certifications and Product Certifications as well as in DIN EN ISO/IEC 17021 and DIN EN ISO/IEC 17065.
Therefore, please notify us immediately of any product recall using the contact form below. We will then get in touch with you. All information will of course be treated confidentially.