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What does compliance mean?

 

The English word compliance has Latin roots. In the context of business law, it means something like "adherence to rules" or "conformity to rules".

In relation to management system standards, compliance plays a central role. In this context, compliance can also be seen as the action of a company or organization to achieve conformity with a specification or a commitment entered into voluntarily, for example in relation to standards, laws or agreements. Non-conformity with such commitments is sometimes also referred to as "non-compliance" (a term from ISO 19011).

When the word compliance is used in other languages, however, care must be taken. For example, the internationally recognized ISO 9000 standard for principles and terms in quality management clarifies that the French word "compliance" cannot be used as a synonym for "conformity" (meeting a requirement).

What does Delta Audit mean?

Delta audits are performed with the intention of auditing management systems for the difference between the status quo and the (new) standard requirements.

The purpose is to identify possible need for action before, for example, a transition audit to a new standard or a certification audit is performed. Delta audits can be performed at any time and independently of regularly scheduled audits.

The delta audit is named after the fourth letter of the Greek alphabet "Delta" (∆). A term often used synonymously is gap analysis.

What is documented information?

Documented information is the title of Chapter 7.5 of all management system standards of the International Organization for Standardization (ISO) published since 2012. This makes it an integral part of the common basic structure of modern management system standards, the so-called High Level Structure (HLS). With the major revision of ISO 9001 (quality management) and ISO 14001 (environmental management) in 2015, the term became known to a wider circle of users.

What is effectiveness?

 

The word effectiveness is defined the international standard ISO 9000 as follows:

What is efficiency?

The word efficiency is defined in the international standard ISO 9000 as follows:

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