Customer Service & Planning Spe­cia­list Account Services (m/f/d)

Ih­re Rol­le

• Coor­di­na­te and oversee audit plan­ning, in­clu­ding ali­gnment with all relevant stake­hol­ders
• Sup­port the Account Ma­nage­ment team in de­ve­lo­ping and streng­thening customer re­la­ti­onships
• Hand­le customer in­qui­ries via phone and email
• Prepa­re and issue quo­ta­ti­ons
• Prepa­re cer­ti­fi­ca­ti­on do­cu­ments
• Con­duct customer sa­tis­fac­tion sur­veys
• Pro­cess customer com­plaints and contract can­cel­la­ti­ons
• Main­tain and update data across various sys­tems

Ihr Pro­fil

• Com­ple­ted com­mer­cial vo­ca­tio­nal trai­ning, e.g. as a Freight For­war­ding and Lo­gi­stics Services Clerk, In­dus­tri­al Clerk, or a career changer with relevant ex­pe­ri­ence
• Con­fi­dent and pro­fes­sio­nal demeanor with strong com­mu­ni­ca­ti­on skills in both digital and face-to-face in­ter­ac­tions across various or­ga­niza­tio­nal le­vels
• A proac­ti­ve, struc­tu­red, and so­lu­ti­on-ori­en­ted way of working, combined with a strong customer service mind­set
• Pro­fi­ci­en­cy in Mi­cro­soft Office ap­pli­ca­ti­ons
• Ex­cel­lent German and very good English language skills