For sustained effectiveness of a management system, an organization should have a system for identifying, reporting and investigating actual and potential, losses, faults or problems. It is important to have a process that systematically uncovers immediate causes, root causes, and system deficiencies.
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Target
- Causation Model
- Information gathering and organisation techniques
- The five sources (5P’s) of information gathering
- Investigation reports, and corrective and preventative actions
- Report reviews and assessments
- The role of leadership/management in investigations
- Traits of root causes
- Pitfalls in finding root causes
- Examples of root cause analysis traps
- Introduction to the RCAT™ chart
- Glossary of terms
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Agenda
- Course Overview and Pre-test (online)
- Module 1 - Causes and Consequences of Incidents
- Module 2 - The Importance of Getting Incidents Reported
- Module 3 - Incident Investigation Process
- Module 4 - Information Gathering and Organisation Techniques
- Module 5 - Reconstruction and Re-enactment
- Module 6 - Incident Investigation Reports and Corrective Actions
- Root Cause Analysis Techniques RCATTM
- Case Study
- Summative Assessment (online)
Content
WHO SHOULD ATTEND?
All persons whose work-related activities involve managing and controlling occupational health, safety, environment and quality (SHEQ) issues need to manage incident investigations as part of this management and control.
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Auditors
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DQS South Africa
Moderator
In everything we do, we set the highest standards for quality and competence on every project. As a result, our actions become the benchmark for our industry but also our own guiding principle, which we renew every day.
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