TL 9000 Management System

TL 9000 was designed to help telecommunication companies achieve business excellence through continuous improvement by adopting ‘best practices’ and benchmarking the performance against the ‘best-in-class’ globally.

Clearly define responsibilities

Customer Satisfaction Monitoring

Establish efficient and effective corporate processes

Beschreibung Standard/Regelwerk

What is TL 9000?

TL 9000 helps establish and implement an industry specific Quality Management System which addresses requirements like:

  • Customer Focus
  • Long & Short-Term Quality Planning
  • Product and Service Life Cycle
  • Disaster Recovery Systems
  • Service Delivery Plan, Project Planning

Clients participating in the TL 9000 Registration program must comply with the requirements in the current TL 9000 Quality System Requirements and Quality System Measurements Handbooks

Clients who are interested in the TL 9000 Registration process can find information here.

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How can the TL 9000 certification benefit my organization?

  • Increase customer satisfaction
  • Foster employee motivation
  • Minimize corporate risk
  • Initiate continuous improvement
  • Save time and operating costs
  • Prevent errors
  • Improve corporate image
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What are the steps to get TL 9000 certified?

Once your management system is established, you can start the process of getting it certified with DQS Inc. We will work with you to discuss goals of TL 9000 certification and get you’re a detailed quote customized to the needs of your company. 

Project planning begins with scheduling mutually agreed upon dates for your initial assessment(s) and coordinating multiple sites if applicable. An optional gap assessment can also be scheduled to help you identify the strengths and points of improvement in your management system in advance. 

The certification process itself begins with review and evaluation of system documentation, goals, results of management review and internal audits. The Stage 2 Audit occurs after the successful Stage 1 Audit. The auditors will valuate the effectiveness of all functional areas and all management system processes, based upon observations, interviews, review of pertinent documents and records, and other assessment techniques.

The independent certification function of DQS Inc. will evaluate the audit process and its results, and make an independent certification decision about issuance of the certificate. The client receives an assessment report, documenting the assessment results. When all applicable requirements are fulfilled, the client also receives the certificate.

At least once per calendar year, there will be an on-site audit of the critical components of the management system. Strengths, Opportunities for improvement, and findings will be reviewed with a goal of continuous improvement and sustainable effectiveness.

At the end of this cycle, a recertification will be carried out by DQS Inc. to ensure the ongoing fulfillment of all applicable requirements. Subject to this fulfillment, a new certificate will be issued.


What does TL 9000 certification cost?

The cost of certification to TL 9000 is dependent upon many factors, such as size and complexity of your organization. Therefore, each quote is customized based on the information of the company applying for certification. 


Why certify to TL 9000 with DQS?

  • Over 35 years of experience in the certification of management systems
  • Industry-experienced auditors and experts with strong technical knowledge
  • Value-adding insights into your company
  • Certificates with international acceptance
  • Expertise and accreditations for all relevant standards
  • Personal, seamless support from our US-based specialists along with international support
  • Individual offers with flexible contract terms and no hidden costs
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Request for quote

Your local contact

We would be happy to provide you with a customized quote for TL 9000.