Effective quality management for your achieving your company's objectives

The quality requirements of the Australian and New Zealand markets are diverse and dynamic. Only with a systematic quality management system can these requirements be met sustainably and successfully. More than one million companies worldwide including over 14000 companies in Australia and New Zealand are currently certified according to the internationally recognised ISO 9001 standard. 

Quality management is just as relevant today as it was during its foundation.  If implemented correctly, a quality management system can help your organisation to reduce risk, increase efficiency and achieve objectives. 

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Optimised corporate processes

Increased efficiency and reduce costs

Improved customer satisfaction

Capturing and sharing your business 'know-how' within your organisation


What is the ISO 9001 standard?

The ISO 9001 standard defines the requirements for a quality management system that companies must implement in order to meet the expectations of internal and external stakeholders. ISO 9001 is based on the seven principles of quality management (source: ISO 9000):

  • Customer focus and sustainable success
  • Management and leadership
  • Engagement of people
  • Process-oriented approach
  • Improvement
  • Evidence-based decision making
  • Relationship management

The current version of ISO 9001:2015 is available from the ISO website: https://www.iso.org/standard/62085.html.

In 1986 DQS issued the first certificate for a quality management system according to ISO 9001 in Germany - at that time still based on a draft version. Since then, the development of this successful quality standard and its contribution to value generation has been closely linked with the history of DQS, including in Australia and New Zealand.

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Revision of ISO 9001 announced for 2025

In the summer of 2023, the ISO/TC 176 SC2 technical committee voted in favor of a revision of ISO 9001:2015. The timetable is now much more concrete and publication is scheduled for 2025. An article published on August 4, 2023 by the German Society for Quality (DGQ e.V.), which is closely associated with the committee, provides initial insights into how far-reaching the revision may be and which topics in quality management may apply or are to be added. "Adjustments to ISO 9001 are planned with regard to the aspects of resilience, supply chain management, change management, sustainability, dealing with risks and organizational knowledge". Find out in good time and learn all about the ISO 9001 revision in our blog.


Who is ISO 9001 certification suitable for in Australia and New Zealand?

In use since 1987, the ISO 9000 series has established itself as a proven management tool in industry and the service sector. In principle, certification is suitable for companies and organisations of all sizes and in all sectors in Australia and New Zealand. ISO 9001 certification signals reliability and is an effective tool for managing quality processes to meet customer requirements. Certified companies therefore have decisive advantages when winning new customers and tenders.

Clear processes and clearly defined responsibilities make systematic quality management (QM) the central building block of successful companies in Australia, New Zealand and globally. An effective and comprehensive QM system is fundamental for continuous performance improvement and leads to greater efficiency and reliability.

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Benefits of implementing ISO 9001 in your organization

An effective and efficient management system is characterised by clear objectives, measurable results, adequate resources, structured processes and their continuous improvement. Thus it helps your company gain valuable competitive advantages: Increased customer satisfaction, opening of new markets and improved processes. At the same time, a management system helps ensure compliance with legal and regulatory requirements in Australia and New Zealand, and mitigates associated risks.

With the ISO 9001 standard, top management is strongly involved in the responsibility for the quality management system. The focus of the QMS is on the environment of your company. In addition, there is an intensive consideration of risks and opportunities, which reveals a considerable potential for improvement in corporate practice. ISO 9001 follows the standardised ISO "High Level Structure" (HLS). This basic structure is based on the uniform use of outlines, terminology and definitions in all modern ISO management system standards. This makes it easy to integrate further standards into an existing management system, for example ISO/IEC 27001, ISO 14001, ISO 50001 or ISO 45001.

  • Structured and targeted implementation of specific customer requirements
  • Access to new sales markets in Australia, New Zealand and abroad through proven quality capability
  • Entrepreneurial risk becomes more manageable; transparent processes support the implementation of Australian and New Zealand laws and regulations
  • Involvement of employees through communication, information and training
  • Easier integration of other standards and management systems (for example ISO 14001, ISO 50001, ISO 45001 or ISO/IEC 27001)

How long is an ISO 9001 audit in Australia?

Audits can last anywhere from one day to several weeks, depending on many factors. Australian and New Zealand DQS auditors, based on their industry knowledge, interact competently and at eye level with your organisation, your goals, the defined processes, and your management system. To ensure successful certification, we tailor each audit to your company and plan it in a clear and transparent manner.

The basis for planning is the IAF (International Accreditation Forum) binding document for determining audit duration, IAF MD05. With our planning, you therefore always know what to expect, and when. As an expert, accredited certification body, we aim to convince through exceptional competence and innovative solutions. Please contact our office in Melbourne for more information.

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How does ISO 9001 certification in Australia and New Zealand work?

Once all requirements of ISO 9001 have been implemented, you can have your management system certified. With DQS Australia / New Zealand, you will then go through a multi-stage certification process. If a certified management system is already established in your company, the process can be shortened.

In the first step, you will discuss your company, your quality management system and the goals of your ISO 9001 certification with DQS Australia / New Zealand. On this basis, you will promptly receive a detailed and transparent offer, tailored to your individual needs.

Project planning can be useful for larger projects in order to plan schedules and the performance of audits for sites or departments. In addition, a pre-audit offers the possibility to identify strengths and improvement potentials of your quality management system in advance. Both services are optional.

The certification audit starts with a system analysis (audit stage 1) and the evaluation of your documentation, objectives, results of your management review and internal audits. This determines whether your management system is sufficiently developed and ready for certification. In the next step (system audit stage 2), your auditor assesses the effectiveness of all management processes on site, applying the ISO 9001 standard. The audit result is presented at a final meeting. If necessary, action plans are agreed upon.

After the certification audit, the results are evaluated by the independent certification board of DQS. You will receive an audit report documenting the audit results. If all standard requirements are met, you will receive the ISO 9001 certificate.

With a view to continuous improvement and the ongoing effectiveness of your quality management system, on-site audits of key components of your system are conducted at least once a year to identify potential for improvement.

An ISO 9001 certificate is valid for a maximum of three years. Recertification is carried out well in advance of expiry to ensure continued compliance with the applicable standard requirements. Upon compliance, a new certificate is issued.


How much does ISO 9001 certification cost in Australia and New Zealand?

The cost of ISO 9001 certification depends on a number of factors. For example, the existence of an already certified management system. In addition, the size of your company and the complexity of the quality management system have an influence on the duration of the audits and the price. For these reasons, the costs for certification according to ISO 9001 cannot be given as a lump sum. We will be happy to make you an individual offer for your company, organisation or agency.


Why DQS in Australia and New Zealand?

  • More than 35 years of experience in ISO 9001 certification globally and more than 15 in Australia and New Zealand
  • Audits that provide value-adding insights about your organisation
  • Auditors with practical experience, a high level of competence and knowledge of Australian and New Zealand markets
  • Accredited certificates with international acceptance and high prestige in Australia and New Zealand
  • Personal, smooth support from our specialists - regionally, Australia and New Zealand-wide and internationally
  • Individual offers with flexible contract periods without hidden costs

Quality Management System - How to achieve an efficient QMS with ISO 9001

If you want to make "quality" the core of your efforts towards the market, customers and stakeholders, you should read this informative blog post by one of our premier experts, auditors and trainers for ISO 9001, Ute Droege. 

To the DQS blog post

Request a quote from DQS in Australia and New Zealand

Your local contact person

Our office in Melbourne will be happy to provide you with a tailor-made offer for ISO 9001 certification.