Your role
ESSENTIAL FUNCTIONS:
Customer Service & Audit Scheduling
- Understand the customer service (K3) and planning (K4) processes and the key activities associated with each.
- Maintain accurate client contact information and account records within company systems.
- Coordinate with internal departments to resolve customer issues in a timely and professional manner.
- Document all customers, auditors and or global office communications in the appropriate systems.
- Complete Post Audit process for incoming office requests.
- Manage incoming and outgoing intercompany office requests through the designated office request system.
- Follow all departmental procedures, quality requirements, and established processes.
- Schedule management systems audits for incoming office requests using auditors with the appropriate qualifications.
- Coordinate with global offices to schedule audits for outgoing office requests, ensuring auditors meet all qualification requirements.
- Manage audit schedules and timelines by coordinating with customers, auditors, and global offices to ensure timely and efficient audit delivery.
- Communicate scheduling changes, cancellations, and updates promptly to customers, auditors, and global offices.
- Perform additional duties and special projects as assigned by the Customer Service Manager or Director, Customer Service & Innovation.
Your profile
EXPERIENCE/EDUCATION REQUIRED:
- BS/BA Preferred
- Three to five years’ customer service-related experience.
- Extensive Outlook, Microsoft Office Suite, Dynamics CRM
EQUAL EMPLOYMENT OPPORTUNITY (EEO)
Qualified applicants are considered for employment without regard to race, religion, sex, national origin, age, marital status, sexual orientation, veteran status, disability, or other protected characteristic.
The employer is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, the employer invites employees to voluntarily self-identify their race or ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual.