Customer onboarding and lifecycle support, coordination between customer and internal teams, support for audit and renewal cycles, retention and satisfaction of certification and service quality with more Job Experience
Job Overview
At DQS Japan, this role is responsible for supporting existing customers with the aim of improving customer satisfaction. Based on customer requirements, you will plan and execute audit schedules in accordance with defined rules, and handle day-to-day customer communication related to audits.
Through daily interactions, you will build strong, trust-based relationships with customers while continuously developing your own skills. In addition, this position is expected to contribute to strengthening the organization in the future through collaboration with overseas offices and support for global accounts.
You will be positioned under the direct supervision of Mr. Miyadera, learning and developing core Customer Support (CS) operations.
Key Responsibilities (Current Role)
- Customer Support Conduct follow-ups such as customer survey responses to improve customer satisfaction.
- Audit Scheduling Manage audit deadlines, coordinate schedules, and share relevant information with internal departments.
- Audit Preparation Collect basic data, calculate required effort, select and coordinate audit teams, and manage databases.
- Quotation & Invoicing Prepare quotations and issue invoices by the required deadlines.
Future Responsibilities (Overseas / Global Scope)
- Strengthen collaboration with DQS overseas offices
- Introduce new global products to the Japanese market and promote cross-selling in coordination with global teams
- Promote and support global account management
- Support expansion of overseas contracted projects (including MED-related projects)
- Contribute to DQS Japan’s global expansion through broader international operations
Required Qualifications
- Bachelor’s degree or higher
- Business-level English proficiency (spoken and written)
- Strong communication and coordination skills
- Practical experience in customer support, sales, or audit-related operations
- Basic IT skills (MS Office, ERP/CRM systems)