What is ISO 18788?

ISO 18788 is an international standard that specifies requirements and provides guidance for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving the management of security operations. Specifically, it focuses on the management system for private security companies (PSCs). 

ISO 18788 is the global benchmark for Private Security Operations Management Systems (SOMS). Tailored for private security companies and any organisation conducting or outsourcing security operations, this standard offers a structured framework to manage risk, meet client expectations, and ensure legal and human rights compliance. 

For organisations that conduct or outsource security operations, ISO 18788:2015 offers a risk management framework and a business approach. It establishes clear requirements and practical guidance for effective security management operations that comply with legal regulations, uphold human rights, and evaluate and reduce their impact on local communities.

This standard is especially important for organisations that operate in areas where the rule of law may be disrupted due to natural or human-induced events. By following this standard, organisations can maintain consistent and professional security operations that account for the specific risks and challenges of their operating environment.

Using the Plan-Do-Check-Act methodology, the ISO 18788:2015 standard enables organisations that conduct or contract security operations to demonstrate the following:

  • Sufficient business and risk management capability to meet the professional expectations of clients and other stakeholders;
  • Analysis and management of the impact that their operations have on local communities;
  • Accountability to the law and compliance with human rights;
  • Adherence to voluntary commitments that the organisation has made.
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Win customer confidence

Improve human rights fundamentals

Save time and operating costs

Clearly define responsibilities

Beschreibung Standard/Regelwerk
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Who is ISO 18788 certification suitable for?

For organisations that conduct or outsource security operations, ISO 18788 offers a risk management framework and a business approach. It establishes clear requirements and practical guidance for effective security management operations that comply with legal regulations, uphold human rights, and evaluate and reduce their impact on local communities.

This standard is especially important for organisations that operate in areas where the rule of law may be disrupted due to natural or human-induced events.

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Zielgruppe
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Why do I need a management system according to ISO 18788?

A management system based on ISO 18788 is essential for organisations involved in private security operations because it provides a structured framework to ensure legal compliance, uphold human rights, and manage operational risks effectively. It demonstrates due diligence and accountability, helping organisations meet contractual, regulatory, and ethical obligations while reducing liability. By integrating the Plan-Do-Check-Act (PDCA) cycle, ISO 18788 supports continual improvement, strengthens stakeholder confidence, and embeds transparency, professionalism, and respect for human rights into day-to-day operations. This makes it a critical tool for building trust, enhancing performance, and operating responsibly in complex or high-risk environments.

By following this standard, organisations can maintain consistent and professional security operations that account for the specific risks and challenges of their operating environment.

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Anforderungen
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Key Principles of ISO 18788

The ISO 18788 standard outlines the following important principles for effective management of private security companies (PSCs):

  • Leadership and Vision: Top management must demonstrate commitment to quality work, compliance with laws, and protection of human rights.
  • Adaptability and Flexibility: Private security companies (PSCs) should be prepared to operate in unpredictable environments, necessitating quick adaptation through effective change control strategies.
  • Continual Improvement: Regular monitoring, measurement, and formal reviews are essential for continual improvement.

ISO 18788 requires organisations conducting or contracting private security operations to establish, implement, and maintain a management system that demonstrates accountability to laws, respect for human rights, and effective risk management. Key requirements include identifying and assessing security risks, defining roles and responsibilities, ensuring compliance with legal and voluntary commitments, integrating human rights due diligence, setting measurable objectives, and applying the Plan-Do-Check-Act (PDCA) cycle to drive continual improvement. The system must also include documented policies and procedures, regular monitoring and audits, incident response mechanisms, and processes to engage stakeholders and manage impacts on local communities.

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Benefits of ISO 18788:

  • Win customer confidence
  • Increase customer satisfaction
  • Improve human rights fundamentals
  • Foster employee motivation
  • Clearly define responsibilities
  • Make decisions based on facts
  • Establish efficient and effective corporate processes Minimise corporate risk
  • Initiate continuous improvement
  • Save time and operating costs
  • Prevent errors instead of correcting them
  • Improve corporate image
  • Reduce information gaps
  • Be able to react to changing market conditions in advance
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How does ISO 18788 certification work?

First, you discuss your company, your personal goals and the objectives of an ISO 18788 certification with us. Based on these discussions, you will receive an individual offer tailored to the needs of your company or organisation.

The certification audit begins with Stage 1, a system analysis that reviews your documentation, objectives, management review, and internal audit results to confirm readiness. 

Stage 2 is the on-site audit, where a DQS auditor evaluates the effectiveness of your management processes against ISO 18788 requirements. Findings are presented in a closing meeting, and if needed, action plans are agreed to address any gaps before certification is granted.

After the certification audit, the results are evaluated by the independent certification board of DQS. You will receive an audit report documenting the audit results. If all standard requirements are met, you will receive the ISO 18788 certificate.

With a view to continuous improvement and the ongoing effectiveness of your quality management system, on-site audits of key components of your system are conducted at least once a year to identify potential for improvement.

An ISO 18788 certificate is valid for a maximum of three years. Recertification is carried out well in advance of expiry to ensure continued compliance with the applicable standard requirements. Upon compliance, a new certificate is issued.

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How Much Does ISO 18788 Certification with DQS Cost?

The cost of ISO 18788 certification varies depending on several factors, such as whether you already have a certified management system, the size of your organisation, and the complexity of your operations. These elements influence the duration and scope of the audit process. As a result, we do not offer fixed pricing — instead, DQS will provide a customised quote tailored to your specific needs and structure.

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Why Choose DQS for ISO 18788 Certification?

DQS provides independent services that have a positive impact on people's lives all over the world. Our team of global experts can help improve your operations to be more efficient, sustainable, and streamlined. We offer a range of services that can enhance quality and productivity, reduce risk, verify compliance, and speed up your time to market. Our comprehensive services cover all industries and can directly impact the products and services that consumers worldwide depend on daily.

DQS Group offers more than 200 accredited, authorised or notified certification programmes and audit services.Entities within DQS Group hold various international accreditations such as DAkkS, SANAS, ANAB and many more – all in line with our customers‘ needs.

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Raising the Standard in Private Security Management.

DQS is an ICoCA-Accepted Certification Body

The Responsible Security Association

ICoCA is a non-profit organisation dedicated to promoting responsible, ethical, and human rights-compliant practices within the private security industry. Often referred to as the Responsible Security Association, ICoCA was established as a global oversight and accountability mechanism for the sector.

ICoCA works to ensure that private security companies (PSCs) operate in alignment with human rights and international humanitarian law standards. It provides a framework for independent monitoring, reporting, and grievance mechanisms, holding companies accountable for their conduct

Membership and Certification:

To become a certified member of ICoCA, a private security company must first obtain ISO 18788, PSC.1 or ISO 28007 from an ICoCA-accepted certification body, such as DQS. Many clients, including governments, international organisations, and multinational corporations, now rely on ICoCA membership as a critical benchmark when selecting private security providers. For these clients, working with ICoCA-certified companies helps them fulfil their own human rights due diligence obligations and risk management responsibilities. These obligations are only going to increase, with the increasing emergence of corporate accountability legislation such as the EU’s CSDDD.

 

Why ICoCA matters

In an industry often criticised globally for a lack of oversight and accountability, ICoCA plays a vital role in raising standards and improving transparency. By promoting responsible business conduct and providing tools to assess and address human rights risks, ICoCA helps protect both the people served by private security companies and those impacted by their operations. As the demand for responsible private security continues to grow worldwide, ICoCA’s role in shaping ethical standards and ensuring compliance becomes increasingly important - not only for the industry itself but also for broader efforts to promote corporate respect for human rights and uphold the rule of law.

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Request For Quotation

DQS

We will be happy to provide you with a tailor-made offer for ISO 18788 certification.