Quality management requirements

The guiding idea of quality management is to raise awareness of entrepeneurial obligations. Seven principles of quality management provide the framework within which organizations, regardless of their nature, size and complexity, may align their entrepeneurial actions: Customer Focus, Leadership, People Engagement, Process Oriented Approach, Improvement, Fact Based Decision Making, and Relationship Management. What is important here is that these principles are always to be considered as a whole and are in the right balance with each other.

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Knowledge of the organization in ISO 9001 - What does the standard say?

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Risk-based approach in ISO 9001

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ISO 9001 Audit Guideline

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What is documented information?

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Seven quality management principles

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Interested parties easily explained

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Top management in ISO 9001:2015 - What does the standard say?

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What does a quality management representative do?