Mystery Audit

Make the invisible, visible

It is important for your company to know whether agreements are reliably adhered to, regulations are observed or measures are implemented, by employees or external providers. How do you check this without attracting attention? A DQS mystery audit discreetly provides you with information on whether your requirements are being met. This allows you to reliably uncover weak points and eliminate them using appropriate measures.

Evidence on the effectiveness of defined rules

Individual procedure tailored to your needs

Discreet audit procedure

Good supplement to other system audits

What is a mystery audit?

Mystery audits serve your company as a "silent" check whether the regulations you have defined are appropriate and measures are effective, and whether they are implemented in a targeted manner. Mystery audits are carried out in addition to "regular" audits and initially undercover. You receive a statement as to whether your quality requirements are being met or whether you need to improve processes in order to actually achieve the desired results in the long term. In the retail sector of the automotive industry, for example, mystery audits thus offer the opportunity to evaluate factors such as customer service, branding and product presentation.

How does a mystery audit work?

We plan the mystery audit with you individually and tailored to the needs of your company. For example, you have the opportunity to systematically and objectively evaluate targeted goals in customer service, branding or product presentation. In doing so, the DQS auditor slips into the role of your customers.

You determine which aspects are to be examined in the mystery audit. These can be, for example, reactions to telephone calls, website activities or the service provision on site - you gain maximum benefit from a cooperation with our practice-experienced, experienced auditors.

What does a mystery audit cost?

We plan the mystery audit individually according to your company's needs. For these reasons, the cost of the audit cannot be given as a lump sum. We will be happy to make you an individual offer for your company or organization.

What you can expect from us

More than 35 years of experience in the certification of management systems and processes
Auditors with strong communication skills
Value-adding insights into your company