Learn the basics of conducting internal management system audits for ISO 9001 and others

An internal audit provides many opportunities to address new developments and important changes in your ISO management system. As an internal auditor, this training will teach you how to take a critical look at your systems and processes. This will enable you to determine whether your management system is being effectively implemented and whether your objectives are being met.
Based on the ISO 19011 standard for auditing management systems, we provide you with the tools to conduct successful internal audits.
What you will learn
We will cover the planning, conduct, and follow-up stages of an internal audit in three modules. Each module begins with an impetus presentation that highlights typical pitfalls as well as the opportunities offered by the ISO 19011:2018 standard.
- PLAN: How to define audit criteria, write an audit program, set objectives, etc.
- DO: How to use the process approach, and the importance of good audit questions
- CHECK: How to write useful findings, define SMART measures and document
- ACT: You will then be able to practiseal internal auditing using various tools and methods.

Target audience
New internal auditors and auditors who want to refresh their knowledge of the basics of internal audits of management systems.
After attending this seminar, you will be familiar with the starting points and tools for planning, conducting and following up internal audits, and you will know how to use them in your organisation.
How to participate
We will be using Zoom Events to host this training. You will need a webcam and ideally a headset. During the training, all participants will usually be visible and audible with sound and image. We will not record this training. As with our on-site events, you will listen to some presentations, work in groups, present the results and – if you wish – spend the breaks together.
The duration of this online training is about 7 hours including breaks. You can dial in and familiarize yourself with the tool 30 minutes before the start at 9:30 a.m. CE(S)T. After the event, we will send you the presentation, a certificate of attendance, and, if applicable, any results created.
When you sign up, you will be asked to:
- Agree to receive information from the organizers and their partners about relevant services, products or content related to this event.
- Confirm that you have read, understood and accepted the privacy policy and the general event terms and conditions, and the costs (which are net; German VAT in the amount of 19% may apply).
You can revoke your consent at any time and change your preferences here or unsubscribe.

Your trainer is Frank Graichen
A recognized expert on ISO 9001, he has held a variety of positions as a moderator, speaker, trainer and author of publications on management systems, standards and audits.
This training is administered by Christel Krones-Jegelka on behalf of DQS Academy. For any questions, please contact her at [email protected].
Moderation/Organisation

